At exactby.com,

we strive to ensure a smooth experience for all our customers seeking insurance paperwork and documentation assistance services. Please review our policy regarding cancellations and refunds carefully.

​1. Cancellation Window & Eligibility
​Customers are eligible to request a cancellation and full refund within 7 days from the date of service booking.
​Any cancellation request submitted after the 7-day period will be strictly non-refundable under any circumstances.

​2. Non-Refundable Scenarios
​If the documentation, paperwork, or claim assistance service has already been completed and delivered within the 7-day period, the service fee becomes non-refundable.
​Delays caused due to incomplete or incorrect information provided by the customer will not qualify for a refund.

​3. How to Request a Cancellation
​To cancel your service, please send an official email from your registered email address to support@exactby.com with the subject line “Cancellation Request – [Your Order ID]”.
​Please include the primary reason for cancellation along with your payment details.

​4. Refund Processing Timeframe
​Once approved, refunds will be initiated immediately and credited back to the original payment method (UPI, Bank Account, Debit/Credit Card).
​The credited amount will typically reflect in your account within 5 to 7 working days, depending on your payment provider and bank processing timelines.